FAQs

How do I place an order?

Add your pieces to your bag, then head to checkout. You'll get a confirmation email as soon as your order is placed.

Can I change or cancel my order?

Contact us as soon as possible. We can make changes until your order ships, usually within 1 to 2 business days.

Do I need an account to order?

No. You can check out as a guest and still get order updates by email.

I didn't get a confirmation email. What now?

Check your spam folder first. If it isn't there, email hello@petitewears.com with the name you ordered under and we'll resend it.

How do I find my size?

Use our Size Guide and compare the measurements with a piece you already love.

What sizes do you carry?

XXS to XXL. Every product page lists the measurements for its size range.

What if I'm between sizes?

Size up for a relaxed fit, or down for a closer fit. Email us your measurements and we'll recommend one.

How do I know if a style is fitted or relaxed?

Check the Fit & Size tab on the product page. We note the cut and what our model is wearing.

When will my order arrive?

Dispatch times vary by piece and destination and are shown at checkout. Once dispatched, standard delivery is 3 to 7 business days and express is 1 to 3 within the US. See Shipping Information for other destinations.

How much is shipping?

Standard shipping is free on orders over $75 and $6 under that. Express is $12.

Do you ship internationally?

Yes, to the U.S., Canada, the United Kingdom and many other destinations. Duties and import taxes are paid by you on delivery.

How do I track my order?

You'll get a tracking number by email as soon as your order ships. Tracking can take up to 48 hours to start updating.

What is your return window?

You have 30 days from delivery to start a return on unworn items with their tags still on.

How do I start a return?

Email us your order number and we'll send a prepaid label for eligible returns in the U.S. Full steps are on the Returns & Exchanges page.

How long do refunds take?

Refunds go back to your original payment method within 5 to 7 business days of us receiving the return.

Can I exchange for a different size?

Yes. Start a return and tell us the size you want instead, and we'll ship it as soon as the original is scanned.

What can't be returned?

Anything marked Final Sale, and items that have been worn or washed or have lost their tags.

How should I care for my pieces?

Follow the care label on each item. Most styles do best washed cold and hung to dry.

Where can I find the materials?

Every product page lists the fabric composition under Details.

Why do styles sell out so fast?

Everything is made in a limited run. When a run is gone, that piece is usually gone for good.

Will sold out styles come back?

Sometimes, in a new colour. Join the list on the homepage and we'll tell you first.

What payment methods do you accept?

Major credit and debit cards, PayPal and Shop Pay.

When am I charged?

Your card is charged when the order is placed, not when it ships.

How do I use a discount code?

Enter it in the discount field at checkout before you complete your order. One code per order.

Do you offer gift cards?

Not yet. They're on the way.

Do I need an account?

No, but an account saves your addresses and keeps your order history in one place.

How is my information used?

Only to process your order and send updates you ask for. We never sell your data. Read our Privacy Policy.

How do I unsubscribe from emails?

Use the unsubscribe link at the bottom of any email, or reply and ask us to remove you.

Is checkout secure?

Yes. Payment details are handled by our payment provider and never stored on our servers.

How can I reach you?

Email hello@petitewears.com or use the contact form. We reply within 1 to 2 business days.

Do you have a physical store?

Not right now. Everything is online.

Do you restock sold out sizes?

Occasionally within the same run. Email us and we'll tell you if it's coming back.